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內政部警政署

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110視訊報案APP隱私權政策

更新日期:115-08-28

發布單位:警政署勤務指揮中心

110視訊報案APP隱私權政策
隱私權政策的內容
本隱私權政策說明透過內政部警政署的110視訊報案APP收集到的資訊,以及我們將如何使用這些資訊。我們非常重視您的隱私權。請您閱讀以下有關隱私權保護政策的更多內容。
我們使用您個人資料的方式
本政策涵蓋的內容包括:110視訊報案APP如何處理蒐集或收到的個人資料 。個人資料是指得以識別您的身分且未公開的資料,如電話號碼等。

本隱私權保護政策只適用於內政部警政署的110視訊報案APP。

資料蒐集及使用原則
在您使用110視訊報案APP的各項服務時,110視訊報案APP會使用相機與麥克風功能並蒐集您的個人資料。例如:

1.當您使用視訊報案時,會自動傳送您的地理位置資訊及設定個人資料頁面的相關資訊。我們收集資訊是為了向所有使用者提供更優質的服務;這些資訊可協助我們即時判斷您的所在位置與即時與您聯絡來保護您的安全。

我們會審查收集、儲存、處理資訊的做法 (包括採取實體安全措施),保護系統不致發生未經授權的存取。且相關人員均須遵守嚴格的保密義務。

其他技術收集資訊細節
.軟硬體相關資訊
我們會收集裝置專屬資訊 (例如您的裝置唯一的識別碼)。
.地理資訊
當您使用110視訊報案APP時,我們會收集並處理您實際所在位置的相關資訊。我們會使用各種技術判斷您的所在位置,包括GPS位置和網路位置)。
.本機存放區
我們會運用應用程式資料快取等機制,收集資訊並將其儲存在您的裝置本機中。
.連接資訊
當您使用110視訊報案APP時,須使用行動數據或是區域網路的網路服務方可進行網路視訊,我們會收集信號強度和網路連接狀態等資訊。
隱私政策修改
我們會定期自我審查是否遵守"隱私權政策"。我們也會恪守幾項自律架構。我們的"隱私權政策"會不時變更。隱私權政策變更時一律會在本頁發佈。
第三方網站連結
我們可能會提供從我們APP連結或連結到第三方網站的服務,但對第三方網站的隱私權做法或內容,我們不予以干涉及負責。另外誠懇的提醒使用者在使用第三方服務時一定確認自己的隱私權相關訊息。
聯繫我們
如果您對我的隱私政策有任何問題或建議。 請隨時通過 npaofroc@gmail.com 與我聯繫。
個人資料之保留與刪除

一、

存在您手機內的資料,您可以自行刪除。

您在本App「設定個人資料」頁面所填寫的姓名、行動電話號碼、住址、重要提醒,以及緊急聯絡人的姓名、關係、電話與住址,皆以加密方式僅儲存於本App在您手機內的專屬儲存空間,不會上傳保存於警政署,也不會分享給其他App。這些資料完全由您掌控,您可以隨時以下列任一方式自行刪除,無須向本署提出申請:

  1. 開啟本App →「設定個人資料」→ 將要刪除的欄位內容清空 → 點選「儲存」。
  2. 開啟手機「設定」→「應用程式」→「110視訊報案」→「儲存空間」→ 點選「清除資料」。此操作會一次刪除本App儲存在您手機內的全部個人資料。
  3. 移除(卸載)本App。移除時系統會一併刪除本App儲存在您手機內的全部資料。

以上任一方式完成後,資料即自您的手機永久刪除。

二、

報案時已傳送至110受理平台的資料,請依下列方式申請刪除

當您實際使用本App撥打110報案時,您的即時視訊與語音、報案當時的所在位置,以及您已在「設定個人資料」中填寫的資料,會傳送至內政部警政署110受理平台,並作為受理報案與案件處理的紀錄留存。
如您要查詢、閱覽、製給複製本、補充、更正、請求停止蒐集處理利用,或請求刪除這部分的個人資料,請以下列任一方式提出,並敘明您的姓名、聯絡電話,以及報案的日期、時間與地點,以便我們核對您的身分並查找對應紀錄:

  • 電子郵件: npaofroc@gmail.com(主旨請註明「110視訊報案App個人資料刪除申請」)
  • 電話:內政部警政署勤務指揮中心02-23219011
  • 書面:100009 臺北市中正區忠孝東路1段7號(內政部警政署勤務指揮中心)

我們將依個人資料保護法第13條第2項規定,於收到您的請求後30日內為准駁之決定;
必要時得予延長,延長之期間不得逾30日,並以書面通知您延長的原因。

三、

依法無法刪除的情形

依個人資料保護法第11條第3項規定,個人資料因執行職務所必須者,得不予刪除。您的報案紀錄如仍屬警察機關辦理案件、刑事偵查、司法程序或其他法定職務所必須,或依檔案法及相關規定應予保存者,我們將婉拒或部分婉拒您的刪除請求,並以書面向您說明理由及所依據的法規。該部分資料於法定保存期限屆滿或蒐集之特定目的消失後,將依規定銷毀。

四、

本App不需要註冊帳號

本App不提供也不需要註冊使用者帳號,因此沒有帳號資料需要刪除。

 

Privacy Policy
Application of the Privacy Policy
The Privacy Policy applies to the gathering, use and protection of personal information collected from individuals while using Taiwan Police Services (TPS) & 110 Video Call developed by the National Police Agency of Ministry of the Interior.
Gathering of personal information
Your information will be collected based on the service you request. You will be asked to provide your name, mobile phone number and GPS information while making 110 calls/110 video calls. All information concerning your use of the app will be recorded, including IP address, time of usage and functions.
The use of information gathered
Information gathered from users, including name, mobile phone number and GPS location, will serve as a reference for the police. All information collected from users without prior permission, e.g. IP addresses, usage time and functions, may be used for the analysis of user habits, and will not be used for the analysis of particular users.
Sharing data with a third party
Should judicial authorities request information regarding a specific individual, with the premise that the privacy of the individual is protected, the data may be shared in the interest of public safety. NPA will not sell, lease or exchange user’s information with any groups or individuals without prior permission.
Privacy Policy Inquiries
Should you have any questions about the Privacy Policy, please contact us.
Contact Us
If you have any questions or suggestions about my Privacy Policy. do not hesitate to contact me at npaofroc@gmail.com
Retention and Deletion of Personal Data

A、

Data stored on your own device - you can delete it yourself

The name, mobile phone number, address and important notes you enter on the app's "Personal Information" screen, together with your emergency contact's name, relationship, phone number and address, are stored in encrypted form only in this app's private storage area on your own device. They are not uploaded to or retained by the National Police Agency, and they are not shared with any other app. This data is entirely under your control and you may delete it at any time by any of the following, without submitting a request to us:

  1. Open the app -> "Personal Information" -> clear the fields you wish to remove -> tap "Save".
  2. On your device, go to Settings -> Apps -> "110 Video Reporting" -> Storage -> tap "Clear data". This deletes all personal data the app has stored on your device at once.
  3. Uninstall the app. Uninstalling also deletes all data the app has stored on your device. Once any of the above is completed, the data is permanently removed from your device.

B、

Data transmitted to the 110 dispatch platform when you place a report - how to request deletion.

When you actually place a 110 report through this app, your live video and audio, your location at the time of the report, and any information you have already entered on the "Personal Information" screen are transmitted to the National Police Agency's 110 dispatch platform and retained as a record of the report and of how the case was handled.
To inquire about, review, obtain a copy of, supplement, correct, request cessation of the collection, processing or use of, or request deletion of this data, please contact us by any of the following, stating your name,contact telephone number, and the date, time and location of the report, so that we can verify your identity and locate the corresponding record:

  • Email: npaofroc@gmail.com (please write "110 Video Reporting App - personal data deletion request" in the subject line)
  • Telephone: Command Center, National Police Agency -02-23219011
  • Post: Command Center, National Police Agency, No. 7, Sec. 1, Zhongxiao E. Rd., Zhongzheng Dist., Taipei City, Taiwan

In accordance with Article 13, Paragraph 2 of the Personal Data Protection Act, we will grant or refuse your request within 30 days of receiving it.
Where necessary this period may be extended by no more than a further 30 days, and we will notify you in writing of the reason for the extension.

C、

Circumstances in which deletion cannot be granted

Under Article 11, Paragraph 3 of the Personal Data Protection Act, personal data may be retained where retention is necessary for the performance of official duties. If your report record is still required for police case handling, criminal investigation, judicial proceedings or other statutory duties, or must be retained under the Archives Act and related regulations,we will refuse or partially refuse your deletion request and will explain the reason and the legal basis to you in writing. Such data will be destroyed in accordance with regulations once the statutory retention period expires or the specific purpose of collection no longer exists.

D、

This app does not use accounts

This app neither offers nor requires user account registration, so there is no account data to delete.

 

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